help center
Let’s get you some answers
Browse the help center to find what you need. Still stuck? Drop us a line at hello@midlands.com or head to the contact page.
help center
Let’s get you some answers
Browse the help center to find what you need. Still stuck? Drop us a line at hello@midlands.com or head to the contact page.
help center
Let’s get you some answers
Browse the help center to find what you need. Still stuck? Drop us a line at hello@midlands.com or head to the contact page.
quick links
General questions
How do I file a claim with Midlands?
Filing a claim is simple:
Log in to your account
Go to Claims
Follow the guided steps
Our team will follow up within 24 hours.
Can I switch insurance plans later on?
Yes, you can change your plan at any time. Just contact our support team or visit your account settings to explore available options.
How long does it take to process a claim?
Claims are usually processed within 5–7 business days. Some complex cases may take a bit longer, but we’ll keep you informed throughout.
What sets Midlands apart from other insurance providers?
We keep insurance clear, human, and helpful. No jargon, no hidden fees—just coverage that makes sense and support when you need it.
How do I cancel my policy?
To cancel your policy, contact our support team by chat or email. We'll guide you through the steps and confirm once it’s done.
Is customer support available on weekends?
Yes, our customer support is available Monday to Saturday, 9:00–18:00 CET. You can reach us via chat, email, or phone.
Do you offer insurance for freelancers or small businesses?
Yes, we have tailored plans for freelancers, consultants, and small business owners. These cover equipment, liability, and more. Reach out and we’ll help you pick the right plan.
Can I manage my insurance policy online?
Absolutely. Log in to your account to view documents, make changes, download certificates, or start a claim—anytime, anywhere.
How do I update my contact or billing information?
To update your details:
Log in to your account
Go to Settings
Edit your contact or billing info
Changes are saved automatically.
What happens if I miss a payment?
If a payment is missed, we’ll notify you right away. You usually have a grace period to fix it before your coverage is affected.
Home insurence
What is included in a typical home insurance policy?
Home insurance typically includes:
Property protection
Personal belongings
Liability coverage
Temporary housing
Check your plan for exact details.
Can I insure more than one property?
Yes, you can add multiple properties to your account. Each will have its own policy and pricing.
What is not covered by home insurance?
Home insurance typically doesn’t cover:
Wear and tear
Pest damage
Intentional damage
Always read your policy for details.
Does home insurance cover water damage?
It depends on the cause. Sudden pipe bursts are usually covered. Ongoing leaks may not be.
Am I covered during home renovations?
You’re still covered, but major renovations should be reported. Some parts may require additional coverage.
Car insurence
What does car insurance usually include?
Car insurance often includes:
Damage to your vehicle
Liability for other people’s cars or property
Theft or vandalism
Personal injury protection
Coverage may vary depending on your plan.
What types of vehicles can I insure?
We cover most personal and commercial vehicles:
Cars
Vans
Motorcycles
Light trucks
Contact us if you’re unsure about a specific vehicle.
Is roadside assistance included?
Roadside assistance is included in most plans. It covers towing, battery jump-starts, and more.
Do you cover windshield damage?
Yes, our car insurance includes glass coverage for windshields and windows.
Can I insure my car for driving abroad?
Yes, but make sure to activate international coverage before you travel. Contact us for details.
Health insurence
What does health insurance cover?
Health insurance typically covers:
Doctor visits
Hospital stays
Prescription medications
Preventive care
Exact coverage depends on your plan.
Can I use any doctor with my health insurance?
You can usually choose any licensed doctor, but costs may be lower if they’re in your plan’s network. Check your policy for details.
What is a deductible in health insurance?
A deductible is the amount you pay out of pocket before your insurance starts covering costs. After that, your plan helps with the rest.
Does health insurance cover specialists?
Yes, most plans cover specialists like dermatologists or cardiologists. You may need a referral from your general doctor first.
Can I add family members to my health insurance?
Yes, you can usually add your spouse or children to your plan. Additional premiums may apply.
Life insurence
What is life insurance?
Life insurance provides financial protection to your loved ones if you pass away. It helps cover expenses like funeral costs, debts, or lost income.
Who should consider getting life insurance?
Life insurance is recommended if you have dependents, debts, or want to leave behind financial security for your family.
How much life insurance do I need?
It depends on your income, expenses, and long-term goals. A good starting point is 10× your annual income.
Can I change my life insurance beneficiary later?
Yes, you can update your beneficiary at any time through your account or by contacting support.
Is the payout from life insurance taxable?
In most cases, life insurance payouts are not taxed. Always check local tax regulations for confirmation.
Travel insurence
What’s covered under travel insurance?
Travel insurance covers things like:
Trip cancellation
Lost luggage
Medical emergencies
Delays and disruptions
Be sure to review the policy before booking.
What does travel insurance cover?
Travel insurance usually includes:
Trip cancellation
Medical emergencies abroad
Lost or delayed luggage
Travel delays
Do you cover trip cancellation?
Yes, if your trip is cancelled due to illness, emergencies, or certain travel restrictions, you may be eligible for reimbursement.
How do I file a travel insurance claim?
Log in to your account and go to Claims. Upload documents like booking confirmations, receipts, or medical reports. Our team will guide you.
Is COVID-19 covered by travel insurance?
Yes, most of our travel plans include coverage for COVID-19 related cancellations, delays, or medical care abroad.
Do you cover lost or stolen passports?
We don’t cover the cost of replacing the passport, but we can assist with travel delays and associated costs caused by the loss.
Can I extend my travel insurance while abroad?
Yes, you can extend your coverage before it expires by logging into your account or contacting support.
Pet insurence
Can I get insurance for my pet?
Yes, we offer pet insurance for both routine care and emergencies. Check our [pet insurance page](#) to see what's included and how to sign up.
Can I use any vet with my pet insurance?
Yes, you can visit any licensed vet. Just keep your receipts and submit a claim afterward.
What if my pet gets sick on a weekend?
Emergency clinics are covered. Keep receipts and notify us through your online portal as soon as possible.
quick links
General questions
How do I file a claim with Midlands?
Filing a claim is simple:
Log in to your account
Go to Claims
Follow the guided steps
Our team will follow up within 24 hours.
Can I switch insurance plans later on?
Yes, you can change your plan at any time. Just contact our support team or visit your account settings to explore available options.
How long does it take to process a claim?
Claims are usually processed within 5–7 business days. Some complex cases may take a bit longer, but we’ll keep you informed throughout.
What sets Midlands apart from other insurance providers?
We keep insurance clear, human, and helpful. No jargon, no hidden fees—just coverage that makes sense and support when you need it.
How do I cancel my policy?
To cancel your policy, contact our support team by chat or email. We'll guide you through the steps and confirm once it’s done.
Is customer support available on weekends?
Yes, our customer support is available Monday to Saturday, 9:00–18:00 CET. You can reach us via chat, email, or phone.
Do you offer insurance for freelancers or small businesses?
Yes, we have tailored plans for freelancers, consultants, and small business owners. These cover equipment, liability, and more. Reach out and we’ll help you pick the right plan.
Can I manage my insurance policy online?
Absolutely. Log in to your account to view documents, make changes, download certificates, or start a claim—anytime, anywhere.
How do I update my contact or billing information?
To update your details:
Log in to your account
Go to Settings
Edit your contact or billing info
Changes are saved automatically.
What happens if I miss a payment?
If a payment is missed, we’ll notify you right away. You usually have a grace period to fix it before your coverage is affected.
Home insurence
What is included in a typical home insurance policy?
Home insurance typically includes:
Property protection
Personal belongings
Liability coverage
Temporary housing
Check your plan for exact details.
Can I insure more than one property?
Yes, you can add multiple properties to your account. Each will have its own policy and pricing.
What is not covered by home insurance?
Home insurance typically doesn’t cover:
Wear and tear
Pest damage
Intentional damage
Always read your policy for details.
Does home insurance cover water damage?
It depends on the cause. Sudden pipe bursts are usually covered. Ongoing leaks may not be.
Am I covered during home renovations?
You’re still covered, but major renovations should be reported. Some parts may require additional coverage.
Car insurence
What does car insurance usually include?
Car insurance often includes:
Damage to your vehicle
Liability for other people’s cars or property
Theft or vandalism
Personal injury protection
Coverage may vary depending on your plan.
What types of vehicles can I insure?
We cover most personal and commercial vehicles:
Cars
Vans
Motorcycles
Light trucks
Contact us if you’re unsure about a specific vehicle.
Is roadside assistance included?
Roadside assistance is included in most plans. It covers towing, battery jump-starts, and more.
Do you cover windshield damage?
Yes, our car insurance includes glass coverage for windshields and windows.
Can I insure my car for driving abroad?
Yes, but make sure to activate international coverage before you travel. Contact us for details.
Health insurence
What does health insurance cover?
Health insurance typically covers:
Doctor visits
Hospital stays
Prescription medications
Preventive care
Exact coverage depends on your plan.
Can I use any doctor with my health insurance?
You can usually choose any licensed doctor, but costs may be lower if they’re in your plan’s network. Check your policy for details.
What is a deductible in health insurance?
A deductible is the amount you pay out of pocket before your insurance starts covering costs. After that, your plan helps with the rest.
Does health insurance cover specialists?
Yes, most plans cover specialists like dermatologists or cardiologists. You may need a referral from your general doctor first.
Can I add family members to my health insurance?
Yes, you can usually add your spouse or children to your plan. Additional premiums may apply.
Life insurence
What is life insurance?
Life insurance provides financial protection to your loved ones if you pass away. It helps cover expenses like funeral costs, debts, or lost income.
Who should consider getting life insurance?
Life insurance is recommended if you have dependents, debts, or want to leave behind financial security for your family.
How much life insurance do I need?
It depends on your income, expenses, and long-term goals. A good starting point is 10× your annual income.
Can I change my life insurance beneficiary later?
Yes, you can update your beneficiary at any time through your account or by contacting support.
Is the payout from life insurance taxable?
In most cases, life insurance payouts are not taxed. Always check local tax regulations for confirmation.
Travel insurence
What’s covered under travel insurance?
Travel insurance covers things like:
Trip cancellation
Lost luggage
Medical emergencies
Delays and disruptions
Be sure to review the policy before booking.
What does travel insurance cover?
Travel insurance usually includes:
Trip cancellation
Medical emergencies abroad
Lost or delayed luggage
Travel delays
Do you cover trip cancellation?
Yes, if your trip is cancelled due to illness, emergencies, or certain travel restrictions, you may be eligible for reimbursement.
How do I file a travel insurance claim?
Log in to your account and go to Claims. Upload documents like booking confirmations, receipts, or medical reports. Our team will guide you.
Is COVID-19 covered by travel insurance?
Yes, most of our travel plans include coverage for COVID-19 related cancellations, delays, or medical care abroad.
Do you cover lost or stolen passports?
We don’t cover the cost of replacing the passport, but we can assist with travel delays and associated costs caused by the loss.
Can I extend my travel insurance while abroad?
Yes, you can extend your coverage before it expires by logging into your account or contacting support.
Pet insurence
Can I get insurance for my pet?
Yes, we offer pet insurance for both routine care and emergencies. Check our [pet insurance page](#) to see what's included and how to sign up.
Can I use any vet with my pet insurance?
Yes, you can visit any licensed vet. Just keep your receipts and submit a claim afterward.
What if my pet gets sick on a weekend?
Emergency clinics are covered. Keep receipts and notify us through your online portal as soon as possible.
quick links
General questions
How do I file a claim with Midlands?
Filing a claim is simple:
Log in to your account
Go to Claims
Follow the guided steps
Our team will follow up within 24 hours.
Can I switch insurance plans later on?
Yes, you can change your plan at any time. Just contact our support team or visit your account settings to explore available options.
How long does it take to process a claim?
Claims are usually processed within 5–7 business days. Some complex cases may take a bit longer, but we’ll keep you informed throughout.
What sets Midlands apart from other insurance providers?
We keep insurance clear, human, and helpful. No jargon, no hidden fees—just coverage that makes sense and support when you need it.
How do I cancel my policy?
To cancel your policy, contact our support team by chat or email. We'll guide you through the steps and confirm once it’s done.
Is customer support available on weekends?
Yes, our customer support is available Monday to Saturday, 9:00–18:00 CET. You can reach us via chat, email, or phone.
Do you offer insurance for freelancers or small businesses?
Yes, we have tailored plans for freelancers, consultants, and small business owners. These cover equipment, liability, and more. Reach out and we’ll help you pick the right plan.
Can I manage my insurance policy online?
Absolutely. Log in to your account to view documents, make changes, download certificates, or start a claim—anytime, anywhere.
How do I update my contact or billing information?
To update your details:
Log in to your account
Go to Settings
Edit your contact or billing info
Changes are saved automatically.
What happens if I miss a payment?
If a payment is missed, we’ll notify you right away. You usually have a grace period to fix it before your coverage is affected.
Home insurence
What is included in a typical home insurance policy?
Home insurance typically includes:
Property protection
Personal belongings
Liability coverage
Temporary housing
Check your plan for exact details.
Can I insure more than one property?
Yes, you can add multiple properties to your account. Each will have its own policy and pricing.
What is not covered by home insurance?
Home insurance typically doesn’t cover:
Wear and tear
Pest damage
Intentional damage
Always read your policy for details.
Does home insurance cover water damage?
It depends on the cause. Sudden pipe bursts are usually covered. Ongoing leaks may not be.
Am I covered during home renovations?
You’re still covered, but major renovations should be reported. Some parts may require additional coverage.
Car insurence
What does car insurance usually include?
Car insurance often includes:
Damage to your vehicle
Liability for other people’s cars or property
Theft or vandalism
Personal injury protection
Coverage may vary depending on your plan.
What types of vehicles can I insure?
We cover most personal and commercial vehicles:
Cars
Vans
Motorcycles
Light trucks
Contact us if you’re unsure about a specific vehicle.
Is roadside assistance included?
Roadside assistance is included in most plans. It covers towing, battery jump-starts, and more.
Do you cover windshield damage?
Yes, our car insurance includes glass coverage for windshields and windows.
Can I insure my car for driving abroad?
Yes, but make sure to activate international coverage before you travel. Contact us for details.
Health insurence
What does health insurance cover?
Health insurance typically covers:
Doctor visits
Hospital stays
Prescription medications
Preventive care
Exact coverage depends on your plan.
Can I use any doctor with my health insurance?
You can usually choose any licensed doctor, but costs may be lower if they’re in your plan’s network. Check your policy for details.
What is a deductible in health insurance?
A deductible is the amount you pay out of pocket before your insurance starts covering costs. After that, your plan helps with the rest.
Does health insurance cover specialists?
Yes, most plans cover specialists like dermatologists or cardiologists. You may need a referral from your general doctor first.
Can I add family members to my health insurance?
Yes, you can usually add your spouse or children to your plan. Additional premiums may apply.
Life insurence
What is life insurance?
Life insurance provides financial protection to your loved ones if you pass away. It helps cover expenses like funeral costs, debts, or lost income.
Who should consider getting life insurance?
Life insurance is recommended if you have dependents, debts, or want to leave behind financial security for your family.
How much life insurance do I need?
It depends on your income, expenses, and long-term goals. A good starting point is 10× your annual income.
Can I change my life insurance beneficiary later?
Yes, you can update your beneficiary at any time through your account or by contacting support.
Is the payout from life insurance taxable?
In most cases, life insurance payouts are not taxed. Always check local tax regulations for confirmation.
Travel insurence
What’s covered under travel insurance?
Travel insurance covers things like:
Trip cancellation
Lost luggage
Medical emergencies
Delays and disruptions
Be sure to review the policy before booking.
What does travel insurance cover?
Travel insurance usually includes:
Trip cancellation
Medical emergencies abroad
Lost or delayed luggage
Travel delays
Do you cover trip cancellation?
Yes, if your trip is cancelled due to illness, emergencies, or certain travel restrictions, you may be eligible for reimbursement.
How do I file a travel insurance claim?
Log in to your account and go to Claims. Upload documents like booking confirmations, receipts, or medical reports. Our team will guide you.
Is COVID-19 covered by travel insurance?
Yes, most of our travel plans include coverage for COVID-19 related cancellations, delays, or medical care abroad.
Do you cover lost or stolen passports?
We don’t cover the cost of replacing the passport, but we can assist with travel delays and associated costs caused by the loss.
Can I extend my travel insurance while abroad?
Yes, you can extend your coverage before it expires by logging into your account or contacting support.
Pet insurence
Can I get insurance for my pet?
Yes, we offer pet insurance for both routine care and emergencies. Check our [pet insurance page](#) to see what's included and how to sign up.
Can I use any vet with my pet insurance?
Yes, you can visit any licensed vet. Just keep your receipts and submit a claim afterward.
What if my pet gets sick on a weekend?
Emergency clinics are covered. Keep receipts and notify us through your online portal as soon as possible.
Contact
Still feeling lost? Get in touch.
Contact
Still feeling lost? Get in touch.
Contact